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Solution to Tata Photon Plus Vista/Win7 Driver Installation Problems

tata-photon-plus-+If you’re a subscriber of Tata photon plus USB wireless broadband connection, and have problem installing the driver software in Windows Vista/ Win 7 then checkout the rest of this post for getting solutions to those problems.

Tata Photon Plus Problems and Solutions

Even after Installation of Driver software Huawei Acess Manager from the inbuilt disk drive, tata photon modem is not detected and no range is shown in the software.

Solution:

Uninstall the Huawei Access Manager.

Go to Device Manager [Control Panel]

Click View> Devices by type > Universal Serial Bus controllers

Uninstall the USB composite device

Remove photon device and Restart the system [important]

Insert device and install the driver software again

photon driver vista

Now the Huawei  Mobile connect modem will be detected and range will be shown in the UI.

Tata photon+ shows Error message while connecting as "Error 678 : Remote computer did not respond"

Go to My Computer>Properties.
Go to Hardware >Device manager
Select the Tata Photon Plus modem

tata-photon-modem-problem
Right click & select  properties
Select Advanced tab option
Write AT+CRM=1 in the text box.

tata-photon-plus-driver
Click on ok
Restart the Computer.

Tata photon plus shows No HSIA Range Signal

In case, if your photon device does not show hsia signal, make sure you’re having the latest firmware version of the hardware USB device. In my next post, i’ll include the link and procedure on how to update the firmware of tata photon USB modem.

{ 56 comments… add one }

  • Anuj K July 2, 2010, 7:43 pm

    please help.

    my photon usb modem is showing only cdma insead of hsia. is there any software for boosting tata photon speed?

  • Anonymous August 20, 2010, 4:28 pm

    I am using windows 7 ultimate 32-bit operating system and tata photon+ huawei ec1261 is the data card. If i directly plug-in data card, windows don't recognize it but when i plug-in and restart after restart when I call tata photon+ application to connect, it works. Why it doesn't detect direct plug-in and what is the solution for it?
    Thanks,
    Shah

  • renjith August 21, 2010, 1:46 pm

    you can use the tata photon application as well as the default dial up connection in your windows.

    just select the huawei modem while dialing and use the dial number as #777.

    Use the same username and password as in the photon application

  • girish October 23, 2010, 5:38 pm

    i am getting error 628 the connection was terminated before it could be completed please tel me the soolution

  • Anonymous October 25, 2010, 1:13 pm

    Thanks a lot to this article. It enabled me to finally use my Photon+ device on my Vista laptop.

  • renjith October 25, 2010, 2:51 pm

    @girish
    Is your photon validity over, if not , are you getting hsia range or cdma range.

  • Anonymous December 1, 2010, 6:38 am

    My Photon frequently restarts the system. I am using windows XP. Please advice me ….

  • Shawn December 12, 2010, 5:23 am

    Is there a solution out there for windows xp error 777 in conjunction with TATA photon+ modems? My Mac recognizes the modem and connects no problem but my windows xp says modem is out of order

  • Anonymous December 29, 2010, 5:50 am

    I had a problem similar to this, was not getting the signal after installation. But my vendor uninstalled it and tried reinstalling, but the modem does not autoplay or by double-clicking does not execute AutoRun.exe file. What should I do? Please help.

  • pinacoladasips December 30, 2010, 2:01 pm

    When I try to install Tata Photon plus, the Huawei Modem doesn't get installed. As a result I can't access the net. What should I do?

  • renjith December 30, 2010, 2:48 pm

    @Anonymous
    Have you tried installing the setup file located inside the folder "Huawei Access Manager"?
    Try running as an administrator.

    @pinacoladasips
    Did you try uninstalling the "USB composite device" from device manager as mentioned in the post

  • Anonymous January 1, 2011, 7:47 am

    Thanks Renjith. I forgot to mention I don't have Huawei Modem, but have VME-101 Olive of Tata Photon+. It displays itself as a CD drive and contains AutoRun.exe, AutoRun.inf, Autorun.ico, a user manual, and Datacard Soft folder that contains a setup.exe, but the setup.exe file simply shows the installer verification from 1% to 100% and then the installer vanishes. The actual installation wizard opened up in Autorun.exe only. I am unable to install the modem ultimately. Please get me a solution to this. The TATA photon customer care says either I have to change the device or format my C drive, but the device works fine on other PCs and laptops. Also the vendor got a demo device which he is able to install with absolutely no problem.

  • AB January 13, 2011, 7:56 am

    Is there a way to use tata photon 1261 without installing the software, my company policy does not permits installing any software and i need internet to access my vpn network

  • Sudhir February 4, 2011, 4:40 pm

    It works thanks a lot

  • Anonymous February 14, 2011, 7:02 am

    whenever I try to connect photon+ on my system the message "connection terminated" appears and it says "network connection prompt".. i use windows vista home premium – 32bit

  • satyasun February 18, 2011, 7:06 am

    Hi I have recently bouught Tataphotan+ device and installed it on XP. The device shows very good signal strength but when I try to connect, it says "connection terminated" . I called customer service she asked me to uninstal and re-instal but it's of no use. Can anybody help

  • satyasun February 18, 2011, 10:52 am

    Check and start your "telephony" service under services. It soved my "connection terminated" error

  • Anonymous March 3, 2011, 6:51 pm

    SIR JEE MERE PASS PHOTON+ CONNECTION HAI.1YEAR 4MONTHS OLD.LAST 2 MONTHS SE NAHI CHAL RAHA HAI.CONNECT HO JATA HAI PAR USKE BAAD PAGE LOAD HOTE HOTE YE AATA HAI

    SERVER NOT FOUND
    FIREFOX COULDNT FIND THE SERVER AT http://WWW…...

    OR

    THE CONNECTION WAS RESET
    THE CONNECTION TO THE SERVER WAS RESET WHILE THE PAGE WAS LOADING
    _________________________________
    AUR 678 ERROR BAR BAR AATA HAI

    I AM USING WINDOW-7 (32 BIT)
    ____________________________________
    KABHI CDMA TOH KABHI HSIA AATA HAI

    CUSTOMER CARE MEIN CALL KIYA 8-10 BAR WO BOLE UNINSTALL KARO PHIR INSTALL PAR KOI FARK NAHI PADA

    KABHI DISK CLEAN UP KARWAYA TOH KABHI TEMPORARY FILES DELETE
    _____________________________

    PHIR MAIN TATA OUTLET GAYA JAHAN SE KHAREEDA THHA UNHOONE KAHA SOFTWARE UPGRADE KARWA DO THEEK HO JAAYEGA
    WO BHI KIYA PAR SAME PROBLEM
    ___________________________________

    KYA MERA DEVICE KHARAB HO CHUKA HAI
    WO AISA HEE KEH RAHE HAIN DEVICE KHARAB HO GAYA HAI

    PLEASE KOI SOLUTION HAI KYA
    APKI BADI KRIPA HOGI SIR JEE

    PLEASE AAP BATAO KYA PROBLEM HOGI
    THANKS

  • Anonymous March 5, 2011, 6:38 am

    I installed tata photon ( Humwaei) on my laptop and was able to connect to net it was working fine.
    Not sure about the reason but from last 2-3 days i am getting phone#777 error … I have installed the modem again also.
    Talked to the customer care … but still not able to connect using modem.
    Any pointer?

  • Anonymous March 16, 2011, 8:17 am

    pls help..recently i bought tata photon+ olive model…n i hav windows 7,64 bit installed on my laptop..when i tried to run the photon on it for the first time..it got the data interface installed…but later on the device couldnt be discovered by my laptop..an error code-19,is mentioned in the properties for the device…the device driver is not being found…

  • Anonymous March 20, 2011, 1:24 pm

    This is for anonymous person who wrote in hindi.
    Dear, I dont think there is anything wrong with your device. I believe, this could be due to DNS resolution problem. When you connect, try "ping http://www.google.com" through your command line. Check if you get response. I cannot type all the things here but you can contact me at singhprabjeet2003@gmail.com . If you do not get ping response (ip resolution), try using the DNS to 4.2.2.2 or 172.31.6.5 or 121.242.190.180 . Hope this helps, otherwise, mail me.

  • harish May 8, 2011, 12:41 pm

    hi
    i am harish
    i am using tata photon plus . but from last two days my laptop is not recognising my tata photon
    i am unable to connect it to my laptop .

  • Ankit July 6, 2011, 5:02 pm

    THANKS A LOT 😀 😀 😀 !! IT WORKED FOR ME 😀 😀

  • Anonymous September 17, 2011, 1:08 pm

    I have purchased new TATA Photone Data whiz (OLIVE), data card, but it is not installing on my Window 7, 64 bit.Error is coming as I/O error.

  • error 628 November 14, 2011, 7:00 am

    Hello,
    i m also facing problems in installing tata photon win 7… but i think i should update the firmware of tata photon USB modem.. thaks for sharing this post.. i got a lot of information..

  • Anonymous December 19, 2011, 10:02 am

    can anybody help!
    my photon was working properly, but due to some reasons, i uninstalled it…..now, i again attempt to install it but doesnt get installed, instead after device detection easiy, the device window vanishes as soonas i click the install tab……..

  • Chaitanya January 17, 2012, 11:30 pm

    sir,
    when ever I connect my device it says "not found modem device"
    i have tried uninstall and reinstall but still no go and even i have tried three diff laptops but the issue still remains the same.

    when contacted customer support they said to install
    CE100 haier smart bebat hemat software, which would fix the issue,

    could you please help me to get this software…

  • avinash barnwal February 2, 2012, 4:09 am

    In my case, it was "VMWare USB Arbitration Service" which was conflicting on my Win7 (64 bit) for Huawei Modem EC1261 (Tata photon).

    Once I disabled "VMWare USB Arbitration Service", the device installed perfectly, and connected to Internet.

    thanks
    Avinash

  • Smriti March 15, 2012, 11:06 am

    Sir, I am using photon plus on mac. It was working fine from 1.2 yr. But now when i tried connecting in network photon plus it gives me error "No phone line detected." Although when i try connecting in network photon whiz i am able to connect but speed is pathetic. 2 kbps to max 40 kbps. Can you plz help me

  • MD March 17, 2012, 5:18 am

    i have a similar problem with windows xp. it suddenly stopped recognizing the tata p+ device.

    I think it has trouble when the installer runs "updateUI.exe" while installing the tata application onto the computer. and, the "huawei mobile device" doesnt install.

  • roop June 23, 2012, 2:15 pm

    Hello,

    I have VME 101 olive device of tat photon +. It is installing the setup on my DELL inspiron PC. but when the dialler opens for connection, the system shows the error “device dirver not installed succesfully”. I have tried uninstalling composite device using device manager but after that also its not working. Kindly help me out any one….

  • ronak July 1, 2012, 5:30 pm

    i have a hp dv3 laptop with windows 7 ultimate 32 bit .the problem is i am not able to connect to the internet through my tata photon plus connection it shows full network but it gives an error either remote computer did not respond or device not working properly .but the same dongle works o my other computer well
    can anyone help

  • Vikas Singh July 3, 2012, 7:40 pm

    i was facing this issue last few months after long time i got the solution . which is mentioned below.
    solution for error 711 with Tata photon+ in win7.
    (1) first step:-HKLM\SYSTEM\CurrentControlSet\Service\RasMan
    Export this key to your pc (just in case it doesn’t work)
    Click on the Value DependOnService
    Remove the SstpSvc entry.
    Reboot..
    RasMan should start and the issue should be gone.
    Other wise ………………do this step…….
    First: Start Computer

    Second: Go to C:\windows\system32\logfiles\WMI\RtBackup

    Third: Delete all files in the RtBackup folder or rename RtBackup folder like (RtBackup_old) .

    Forth: Now restart your computer

  • sivadhanush August 6, 2012, 10:20 am

    my photon plus still problem come for problem loading page sertvor not found browsing very slow so what i do . please information please mail at sivadhanesh93@gmail.com

  • niral August 7, 2012, 11:29 am

    hi i am tata photon plus user since long time. haven’t face any problem with it. but recently i upgrade my system from vista to windows 7.. the problem now i am facing is my photon works well for 5to 7 minutes and then it automatically disconnected and within few seconds my laptop is also shut down. i am using huwai device ec 156. i have tried uninsatlling and installing it…but not helpful..can anyone provide me solution. thanx

    • renjith August 8, 2012, 7:37 pm

      Hi Niral,
      I also faced the same problem, first photon gets disconnected and then laptop gets shutdown. For me, re-installing the photon+ driver solved the problem.[I had also done a firmware update for huawei device]

  • Ravi August 8, 2012, 2:21 pm

    I bought a Tata Photon + data card, when i tried to install the device is detected and the auto rum starts and installs, when the installation progress bar reaches around 80%, another trigger of the USB detection happens and immediately the same application starts running abandoning the previous instance. i tried several times could not able to install. please suggest is you do have any solution.

    • renjith August 8, 2012, 7:32 pm

      It seems to be an issue with your usb port, try connecting Tata photon+ data card to PC using a USB extension cable. Check whether it works.

  • amit October 8, 2012, 11:24 pm

    dear all
    i am using tata photon+ olive vme with windows7 ultimate
    oneday error coming device driver not found .then i uninstalled the dialer..and tried again still same problem.
    i tried multiple things
    now problem is i am unable to install dialer .when i try to exucute installation it doesnot initiate..nothing is happening.
    i am unable to install dialer.
    what is problem
    please help me ..please reply on my mail anybody
    org.amit@hotmail.com

  • NPATRA October 10, 2012, 3:43 pm

    In my office I had 6 new laptops with three huawei EC 1260 & three Huawei EC 1261 Datacards(Reliance Broadband+ and Tata Photon+. I struggle to install the application for a month and suddenly I got a solution.
    1.)I inserted the datacard in USB2 port. It showed as mass storage as driver automatically taken from windows.
    2.)I run the setup file > as administrator and in Compatibility mode of XP Sp2(Compatibility mode can be set in propertis of the setup.)
    3.)The software was installed.
    4.)Took out the datacard.
    5) Went >>Start>>Devices & printers>> Right click on Huawei Device>> properties>> Uninstalled the Driver(little bit tricky as sometimes the uninstall button is disabled so I clicked on ‘ Change settings’ and then uninstalled the Driver.)
    6) Inserted datacard.
    7)Now windows started to install driver. when windows searches for driver click on ” Do not search windows update” option or someting like that.

    8)within 5 seconds the driver was installed and datacard started working.

  • Shamsundar November 5, 2012, 5:09 pm

    Hi:

    I’m using Photon+ EC1261 model, In SONY E Series laptop with Windows7 64 bit OS installed in it, Device is not detecting.(Drivers are not there).
    Please anybody can provide solution.

    Many thanks

  • solabayya January 9, 2013, 7:21 pm

    hi whenever i connecting tata photon+ to my system its showing,error “proxy connection failed”

    pls
    help.

  • murali February 24, 2013, 10:08 pm

    hai iam using tataphoton plus ec156 huwaei installation is succesfull but no siginal status pls help me……..

  • yograj June 10, 2013, 10:20 am

    hi i brought new tata photon plus, but after installation it says failed to install the modem, what was the solution.

  • G.Mary valantina June 14, 2013, 2:34 pm

    I am using windows 7 32-bit operating system.Initially tataphoton was working fine.But now once when i open the system and try to access the taphoton exe that screen tataphoton screen is coming no further actions,again if i install the setup then it works.each time i open my laptop i am installing the setup to access the net.what is the problem,give me a solution.

  • Biju Subhash July 5, 2013, 10:49 pm

    I feel it like, for browsing purpose tata photon is very good, but job works like uploading anything, its a dead device….

  • ajayramesh July 21, 2013, 9:10 am

    okay my problem is,iam using tata photon plus EC156.i plug it to my computer and then tata photon plus detects device and shows full network of plus but then when i press connect,it stucks at authenticating and suddenly there is no network and a error comes remote computer didnt respond.but when i connect to tata photon plus whiz,there is no problem like this.please help,please help,please help

  • Nagaraj R October 23, 2013, 8:13 am

    Hi Renjith,

    I have been using the TATA Photon MAX in the laptop where the Windows XP installed and it was working fine.

    When I use the TATA photon in the laptop where the Windows Vista installed, I am getting the error “Debugger terminated thread”.

    But, it is showing the signal range and all. rest are all looks good.

    Please help me out to get this solved.

  • neha February 2, 2015, 9:16 pm

    My tata photon is working and connection to internet is also successful but Google Chrome browser says unable to connect to proxy server

  • vinay khari March 26, 2015, 10:00 pm

    Thanks renjith very helpful information

  • yash November 7, 2015, 7:10 am

    i have tata photon plus huawei ec152. It was working properly but now when i connect it, windows didnt recorgnise my device and displays a message ‘device’s data interface drivers not installed properly’.please tell me the link to download the drivers

  • Riaz January 11, 2016, 10:30 pm

    Sir,

    While installing the tataphoton plus device while installation it is showing as
    “cannot copy files to c: Make sure the files currently are in use. Close programmes that might be using the file.

    • renjith January 12, 2016, 12:16 am

      Install Tata photon software from offcial website instead of using software from datacard. Website has latest version.

  • Fr . Charles D'souza January 26, 2017, 10:37 pm

    Tata Photon+ prepaid modem 9242416282 is not showing signal strength in Raichur district Manvi taluk-584123. But customer care is not solving the problem. Till December 7th 2016 it was working. Suddenly it stopped. I’m using windows 7 dell company laptap.showing signal strength. What is the reason

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